Andrew D. Polon
343 E 30th St. Apt 9E
New York, NY 10016-6433
(212) 725-1853

email address

Professional Summary

IT professional with extensive teaching and training experience.

 Successful in working with individuals with a diverse background. Proficient in older Microsoft Office, OpenOffice, LibreOffice, Linux systems, and Open source products.

Seeking a support position including help desk, individual/class training, and documentation.

Key Skills:

Cloud Training
Chrome Book Support



2/2013 - Present Cyber-Café Instructor/Consultant

Maintain NT towers and network connectivity to improve end user experience
On demand support services including training and user support
For example, training users on desktop applications and their personal devices (including iPhone and Android devices); up to 40 clients per day in a fluid walk-in environment

ANDREW POLON PC SERVICES, 6/2004 - Present New York, NY Private Consultant

Install operating systems,including several versions of Microsoft Operating Systems and Linux.
Troubleshoot hardware and connectivity issues
Train users in a variety of applications including word processing programs, Spreadsheets, media editing, and Cloud applications (such as Evernote, Google Docs).
Emphasis on Chrome notebooks including Google Cloud, and online applications
Teach clients how to use personal hand held devices in a corporate setting including cell phones, tablets, Chrome books and laptops
Provided Android and Ubuntu, Linux training

CORPORATION FOR SUPPORTIVE HOUSING, 1/2001 - 12/2003 New York, NY User Support Specialist

Ran the CSH Computer Help Desk, including handling and assigning support requests, using Track-IT! Software
Provided on-site support to CSH offices in Oakland, Chicago, Columbus OH, Trenton, and Washington DC. Tasks included troubleshooting DSL and frame-relay network disconnections
Created a substantial quantity of documentation, including "how-to" guides, inventory lists, tutorials, and other documentation
Conducted user training, both individually, and in group settings including the use of "MS Remote Desktop"
Helped maintained two CSH web sites, including creating content for computer support and other programs as needed

Andrew Polon page 2


Private Consultant

1/1995 – 6/2000 New York, NY

Clients included:

Marble Collegiate Church New York, NY
Set up printer sharing hubs, and documented technical and financial procedures. This included Win 9.x and System 36 support (5250 emulation cards, PC/System 36 data transfer, System 36 Query database reporting)
Serviced and maintained printers, including installing and configuring LEXI cards in PC printers for System 36 access
Installed and configured hardware and software applications
Trained users including the MS Office and Office software
Set up dial-up and LAN Internet access and email clients; resolved POP/SMTP issues

MPEN Multimedia Studio New York, NY

Worked with various multimedia tasks, including digital audio editing, original music and MIDI compositions

Lisa Goodman Ensembles Nyack, NY

Wrote and posted the Lisa Goodman Ensembles web site

Compushine New York, NY

Conducted one-on-one training in Windows, MS application training, and Internet and Email Access

MIDI Music For Multimedia PC Presentations article, NADTP Journal, 1996
How to Play Great Fingerpicking Guitar Even If Your All Thumbs! book, ADP Records, 1997
Hunter College New York, NY
Bachelor of Arts in Music
University of Chicago Chicago, IL
CDY New York, NY Microcomputer Technology and Sales